Senior Product Designer
Product design,
with the system
in view.
I’m Jake Redmond, a Senior Product Designer with experience across enterprise software, fintech, and AI-enabled workflows. I work where product behavior is shaped by more than what appears on a screen: rules, dependencies, permissions, exceptions, and handoffs between people and systems.
Experience context
Different contexts. Similar kinds of difficulty.-
01
TD Bank
Online banking enrollment within a regulated environment shaped by security, accessibility, policy, and multiple delivery teams.
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02
OneSpring
Agency-side work for a client modernizing a legacy ERP experience, simplifying complexity and helping establish a more coherent component architecture.
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03
AI workflows
Conversational interactions where scenario evaluation, escalation, recovery, and meaningful human control need to be explicit.
Understanding the system is only useful if it helps the work move.
I begin by learning enough about the work to see its underlying structure: the decisions, constraints, dependencies, and exceptions that shape what the product can actually do.
From there, I turn that understanding into flows, interfaces, prototypes, specifications, or evaluation scenarios that help a team make decisions and build with more confidence.
The form changes from project to project. The aim is consistent: make the important behavior clear enough to move the work forward.
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01
Context
Learn enough about the work to see the decisions and constraints that matter.
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02
Relationships
Trace dependencies between rules, systems, teams, and people.
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03
Product behavior
Make the important states, exceptions, and handoffs visible.
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04
Usable direction
Create materials a team can use to decide, design, evaluate, and build.
The work has a longer horizon.
Alongside product design, I write and research through Memetic Design: an ongoing inquiry into how relationships, organizations, technologies, and cultural patterns shape what people learn to notice, trust, tolerate, and repeat.
It extends the same questions beyond the immediate product: how patterns take hold, what keeps them in place, and where meaningful change becomes possible.
Have a product problem that’s difficult to work out?
Tell me what you’re building or changing, what has become difficult to define, and what kind of support you need. We can determine whether there’s a fit.