Selected work,
in context.
A selection of publicly shareable work across regulated banking, onboarding, and AI interaction. Each project reflects a different set of constraints—and the design decisions needed to move through them.
U.S. online banking enrollment
A high-stakes enrollment experience shaped by compliance requirements, legacy API constraints, authentication, and coordination across teams. I led the UX architecture for the flows, states, and edge cases needed to establish a shared, buildable direction.
Lead UX Designer
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Making KYC onboarding easier to navigate
An investor onboarding experience had to make a demanding, compliance-heavy process clearer without removing the requirements behind it. I restructured the flow around progressive disclosure and clearer state transitions.
Senior UX Contractor
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Voice-first AI interaction design
A rapid prototype exploring how a voice-first product could translate natural language into useful actions. I defined the interaction model and decision logic, then designed and built the working interface.
Product design & prototype
Read case studyNot all of the work is public.
Some of the work most relevant to this portfolio remains confidential. These examples indicate areas of experience without disclosing client-specific material.
Legacy enterprise modernization
Through an agency engagement, I worked with a client modernizing a long-running ERP product—helping simplify a fragmented experience and establish a more coherent component architecture.
Conversational AI behavior
Current work focuses on scenario-based evaluation for AI-enabled operational workflows: rules, exceptions, escalation, handoffs, and where people need meaningful control over what happens next.
Have something difficult to work out?
This work usually starts with the part of a product or workflow that has become difficult to define. Tell me what you’re building or changing, where the complexity sits, and what kind of support you need.